Discord Community Assistant · Customer Support
Answer Discord questions from your FAQ and flag trouble to mods
Sorts every message in your help channel, answers FAQ questions in a thread and sends bugs, spam and rule breaks to a private moderators' channel.
Can't be bought yet: waiting for Discord approval. It opens for purchase on its own once approved.
- Starts from an event in a connected app
- 1 AI step
- About 15 min to set up
Sound familiar?
The job, before and after this agent.
What it feels like today
- “The same questions get asked in our Discord every day and moderators are volunteers.”
- “Bug reports get lost in the chat scroll before the team ever sees them.”
- “Spam sits there until a moderator happens to log in.”
What you get with the agent
- Every message sorted as a question, bug report, rule break or spam, or chatter
- Questions your FAQ covers answered in a thread on the message, from your FAQ only
- Bug reports, spam, rule breaks and uncovered questions posted to your private mod channel with a link
- Chatter and bot messages left alone, and nothing ever deleted, muted or banned by the agent
Before
Moderators scroll the help channel answering “is there a mobile app?” again, while a real bug report scrolls out of view.
After
Repeat questions get a thread reply from your FAQ. Moderators work from a clean channel of bugs, spam and open questions, each with a link.
How it works
The whole workflow, step by step.
Reads each new message in the Discord channel you pick. AI sorts it as a question, bug report, rule break or spam, or chatter. Questions your FAQ answers get a reply in a thread on the message, using only your FAQ. Bug reports, rule breaks, spam and questions the FAQ doesn't cover are posted to your private moderators' channel with a link. Chatter and bot messages are left alone. Messages are checked on your plan's schedule interval, not instantly, and the agent never deletes messages, mutes, kicks or bans.
- TriggerNew message in the channel
- AI stepSort the message
- LogicWhat to do?
- Leave it:Left alone
- Answer:Start a thread on the question
- Flag:Flag it to moderators
- OutputLeft alone
- App callStart a thread on the question
- App callAnswer in the thread
- OutputAnswered
- App callFlag it to moderators
- OutputFlagged
This is the workflow that opens in your workspace when you set the agent up. Every step can be edited.
- Step 1New message in the channelStarts a run for each new message in the Discord channel you pick (checked on your plan's schedule interval).
- Step 2Sort the messageAI sorts the message (question, bug report, rule break or spam, chatter), answers questions from your FAQ only and writes the note for moderators.
- Step 3What to do?Chatter is left alone; answerable questions get a reply in a thread; everything else goes to the moderators' channel.
- Step 4Left aloneThe run history keeps the classification.
- Step 5Start a thread on the questionStarts a public thread from the member's message.
- Step 6Answer in the threadPosts the FAQ answer in the new thread as your bot.
- Step 7AnsweredThe run history keeps the question and the answer.
- Step 8Flag it to moderatorsPosts the message, why it was flagged and a link to it in your private moderators' channel.
- Step 9FlaggedA moderator decides what to do.
Example run
What goes in, and what comes out.
Example with fictional data
Comes in
A fictional member, riverfox, posts in #help: “Hey all, is there a mobile app? I can only find the website.”
The agent produces
Sorted as a question your FAQ covers. A thread reply explains the app status and where to install it. A message describing a crash would have gone to #mod-queue instead.
What you need
Everything it takes to run it.
About 15 minutes from purchase to live. A checklist above the canvas takes you through each step.
Plan
Included in Enterprise; on other paid plans it's $89 once. Agents run live on paid plans, from Basic ($39/mo).
Your AI key
Connect any of 14 AI providers on your own key. Your provider bills usage directly, at cost; we add no markup.
Apps
- DiscordAwaiting approval
Checklist
- A paid plan (agents run live on paid plans).
- An AI provider key (Settings → AI Providers).
- Discord, connected in Settings → Integrations, with your bot in the server.
Setup, about 15 minutes
- Connect your AI provider. The AI steps run on your own key (OpenAI, Anthropic, Google and more). Add one in Settings → AI Providers.
- Connect Discord. Connect your Discord bot (Settings → Integrations → Discord) and invite it to your server with Read Messages, Send Messages, Create Public Threads and Send Messages in Threads.
- Pick the server and channel. Open the trigger, pick your bot, the server and the channel to watch.
- Paste your FAQ and rules. Open “Sort the message” and replace the placeholder with your FAQ and server rules.
- Pick the bot and server in each step. Open “Start a thread on the question”, “Answer in the thread” and “Flag it to moderators”, pick the bot and server in each, and the moderators' channel.
- Test it with Dry Run. Press Dry Run: the agent runs on sample data with no messages sent and nothing written to your apps.
- Switch the trigger on. Open the trigger and click “Activate app trigger”: new messages are checked on your plan's schedule interval.
Is it a fit?
Who it's for, and what it won't do.
Built for
- Game studios and indie developers with a Discord community
- SaaS products using Discord for user support
- Creators and course communities run by small mod teams
What it doesn't do
- It never deletes messages, mutes, kicks or bans: moderators act on what it flags.
- It's polled, not instant: replies come on your plan's schedule interval.
- It answers only from your FAQ; anything else goes to moderators.
- It watches one channel per setup and doesn't read images or files.
We list the limits up front so you can decide before you buy.
Price
$89 one-time
Per workspace. It never renews.
- Included at no extra cost on Enterprise.
- Buying and running it live need a paid plan, from Basic ($39/mo).
- Dry Run costs nothing: simulated AI and app calls, nothing sent.
- AI usage is billed by your own provider, at cost. No AI credits to buy from us.
One-time agent purchases aren't covered by the 30-day money-back guarantee. Refund policy
FAQ
Questions about Discord Community Assistant.
Which apps does it need?
Just Discord. The agent's page shows whether each app is ready to connect.
Will it remove spam or ban people?
No. It flags spam and rule breaks to your moderators' channel and moderators decide. It never deletes, mutes, kicks or bans.
Does it reply instantly?
No. Messages are checked on your plan's schedule interval. It watches one channel per setup and doesn't read images or files.
What does it take?
About 15 minutes: your bot in the server, your FAQ and rules pasted in, and the channels picked. It's a one-time purchase that never renews, run on a paid plan with your own AI key; Dry Run is free.
Can it remove spam?
No. It flags spam and rule breaks to your moderators' channel; moderators act. It never deletes, mutes or bans.
Is this a subscription?
No. Discord Community Assistant is a one-time purchase of $89 per workspace and never renews. The Enterprise plan includes it at no extra cost. Running it live needs a paid plan (from Basic ($39/mo)), and your AI provider bills you directly for usage.
Can I test it before it touches real data?
Yes. Once it's set up in your workspace, Dry Run plays every step on sample data with simulated AI and app calls: nothing is sent and nothing in your apps changes. Switch the trigger on only when you're happy.
Discord Community Assistant is almost ready.
Can't be bought yet: waiting for Discord approval. It opens for purchase on its own once approved. Create a free account now and you'll find it on your Agents page.