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eBay Buyer Message Assistant · E-commerce & Retail

Every eBay buyer question answered, with you approving each reply

Every 15 minutes it drafts replies to unread eBay messages from your shipping, returns and FAQ; you approve them and they're sent in the same eBay conversation.

Available now $69 one-time · never renewsIncluded in Enterprise
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Free account to start. Buying and running live need a paid plan.

  • Runs on a schedule
  • 1 AI step
  • A person approves before it acts
  • About 10 min to set up

Sound familiar?

The job, before and after this agent.

What it feels like today

  • “Buyers ask the same shipping and condition questions all day.”
  • “A slow reply on eBay can cost the sale.”
  • “I worry about accidentally breaking eBay's rules on contact details.”

What you get with the agent

  • Unread buyer messages are read every 15 minutes, and each one is drafted once.
  • Replies come from your own shipping, returns and FAQ, without links or contact details outside eBay.
  • Returns, damage, complaints and offers are flagged so you handle them yourself.
  • After your approval, code checks each reply and it's sent in the buyer's eBay conversation.

Before

The seller checks the eBay app between packing orders and types the same answer about combined shipping again and again.

After

A batch of drafts waits in Reviews: two shipping answers ready to go and one return request flagged. Approve, and the replies appear in eBay.

How it works

The whole workflow, step by step.

Every 15 minutes the agent reads your unread eBay conversations. Each new message (remembered, so it's drafted once) gets a short reply drafted by AI from your store policies and the listing title, following eBay's rules against taking buyers off eBay; returns, damage, complaints and offers are flagged for you. A run's drafts wait for one approval where you can edit any reply; code then checks each one (eBay's 2,000-character limit, no leftover placeholders) and sends it in the buyer's eBay conversation. It can't see order records, and never refunds, accepts offers or changes listings.

  1. TriggerEvery 15 minutes
  2. App callRead unread buyer messages
  3. LogicEach unread conversation
  4. LogicAlready drafted?
  5. LogicNew message?
    • Already drafted:Already drafted
    • New:Remember it
  6. OutputAlready drafted
  7. LogicRemember it
  8. AI stepDraft the reply
  9. LogicCount the new drafts
  10. LogicAnything new?
    • Nothing new:Nothing new
    • Review:Approve the replies
  11. OutputNothing new
  12. Human approvalApprove the replies
    • Approved:Each approved reply
  13. LogicEach approved reply
  14. LogicHas a draft?
    • Already handled:Already handled
    • Has a reply:Check before sending
  15. OutputAlready handled
  16. LogicCheck before sending
  17. LogicSend it?
    • Passes:Reply in eBay
    • Held:Held
  18. OutputHeld
  19. App callReply in eBay
  20. LogicCount what happened
  21. OutputDone

This is the workflow that opens in your workspace when you set the agent up. Every step can be edited.

  1. Step 1Every 15 minutesChecks your eBay messages every 15 minutes. Set your time zone on the trigger.
  2. Step 2Read unread buyer messagesReads your unread eBay conversations with buyers, each with its latest message.
  3. Step 3Each unread conversationDrafts a reply for each new message (up to 10 per run).
  4. Step 4Already drafted?Remembers which buyer messages already got a draft (kept 30 days), so each message is drafted once.
  5. Step 5New message?Already drafted in an earlier run: skipped.
  6. Step 6Already draftedDrafted in an earlier run; answer it in eBay if that draft was rejected.
  7. Step 7Remember itMarks this message as drafted for 30 days.
  8. Step 8Draft the replyAI drafts a short, helpful reply from your store policies and the listing the buyer is asking about.
  9. Step 9Count the new draftsIn code: how many messages got a draft in this run (already-drafted ones are left out).
  10. Step 10Anything new?No new buyer messages: the run ends quietly.
  11. Step 11Nothing newNo new buyer messages this time.
  12. Step 12Approve the repliesThis run's drafts wait in Reviews together: edit any reply, and approve to send them in eBay. Reject to send nothing.
  13. Step 13Each approved replyChecks and sends every approved reply.
  14. Step 14Has a draft?Messages drafted in an earlier run have no draft here and are skipped.
  15. Step 15Already handledDrafted in an earlier run.
  16. Step 16Check before sendingIn code: the conversation is there and the reply is filled in, at most 2,000 characters (eBay's limit) and has no leftover placeholders.
  17. Step 17Send it?Passes: sent in eBay. Otherwise held.
  18. Step 18HeldThe reply was cleared, too long or still had a placeholder.
  19. Step 19Reply in eBaySends the approved reply in the same eBay conversation, under eBay's messaging rules.
  20. Step 20Count what happenedIn code, not AI: replies sent, held and already handled.
  21. Step 21DoneThe run history keeps every draft, check and reply.

Example run

What goes in, and what comes out.

Example with fictional data

Comes in

Unread message from ada_buyer on “Canon AE-1 Program, film tested”: “Does it ship with a lens cap, and can you combine shipping with the strap?”

The agent produces

AI drafts a reply from the seller's notes: lens cap included, combined shipping on two or more items, ships next business day. After approval, it's sent in the same eBay conversation.

What you need

Everything it takes to run it.

About 10 minutes from purchase to live. A checklist above the canvas takes you through each step.

Plan

Included in Enterprise; on other paid plans it's $69 once. Agents run live on paid plans, from Basic ($39/mo).

Your AI key

Connect any of 15 AI providers on your own key. Your provider bills usage directly, at cost; we add no markup.

Apps

Checklist

  • A paid plan (agents run live on paid plans).
  • An AI provider key (Settings → AI Providers).
  • eBay, connected in Settings → Integrations (seller account).
  • Your shipping, returns and common answers.

Setup, about 10 minutes

  1. Connect your AI provider. The AI steps run on your own key (OpenAI, Anthropic, Google and more). Add one in Settings → AI Providers.
  2. Connect eBay. Connect your eBay seller account (Settings → Integrations → eBay) and allow reading and sending messages.
  3. Pick your eBay account. Open “Read unread buyer messages” and “Reply in eBay” and pick your account.
  4. Describe your policies. Open “Draft the reply” and replace the placeholder.
  5. Test it with Dry Run. Press Dry Run: the agent runs on sample data with no messages sent and nothing written to your apps.
  6. Switch the trigger on. Open the trigger, set your time zone and switch the schedule on. It checks every 15 minutes.

Is it a fit?

Who it's for, and what it won't do.

Built for

  • eBay sellers with lots of pre-sale questions
  • Used and vintage sellers answering condition questions
  • Small teams sharing one eBay inbox

What it doesn't do

  • Nothing is sent without your approval.
  • It can't see order records, tracking or payments: it answers from your policies or says you'll check.
  • Up to 10 new messages per run; rejected drafts aren't drafted again.
  • It never refunds, accepts offers or changes listings.

We list the limits up front so you can decide before you buy.

Price

$69 one-time

Per workspace. It never renews.

Available now
  • Included at no extra cost on Enterprise.
  • Buying and running it live need a paid plan, from Basic ($39/mo).
  • Dry Run costs nothing: simulated AI and app calls, nothing sent.
  • AI usage is billed by your own provider, at cost. No AI credits to buy from us.
Get this agent See how it works

One-time agent purchases aren't covered by the 30-day money-back guarantee. Refund policy

FAQ

Questions about eBay Buyer Message Assistant.

Can it reply without me?

No. Every reply waits for your approval, because buyer messages often involve returns, offers or problems.

Does it know about the buyer's order?

It sees the conversation title (usually the listing) and the buyer's message, not the order record. Order questions are answered from your policies or flagged for you.

Which apps do I need?

eBay and your own AI provider key. The agent's page shows whether each app is ready to connect.

Is it worth it?

It's a one-time purchase that never renews and turns repetitive answers into a quick review. Running it live needs a paid plan; Dry Run is free.

Does it see the buyer's order?

It sees the conversation title (usually the listing) and the buyer's latest message, not the order record, so order questions are answered from your policies or flagged for you.

Can it send replies without me?

No. Every reply waits for your approval, because buyer messages often involve returns, offers or problems.

What happens to a draft I reject?

Nothing is sent, and that message isn't drafted again: answer it in eBay yourself.

Is this a subscription?

No. eBay Buyer Message Assistant is a one-time purchase of $69 per workspace and never renews. The Enterprise plan includes it at no extra cost. Running it live needs a paid plan (from Basic ($39/mo)), and your AI provider bills you directly for usage.

Can I test it before it touches real data?

Yes. Once it's set up in your workspace, Dry Run plays every step on sample data with simulated AI and app calls: nothing is sent and nothing in your apps changes. Switch the trigger on only when you're happy.

Put eBay Buyer Message Assistant to work.

Free account, no credit card. Your Agents page opens with eBay Buyer Message Assistant ready to buy and set up, then Dry Run it before it goes live.

Get this agent See how it works