Outlook Inbox Triage · Customer Support
Open Outlook to sorted email and reply drafts already waiting
Each new email is sorted, summarized and, when it needs an answer, given a draft in your voice in your Drafts folder. Urgent ones ping Slack. Nothing is sent.
Can't be bought yet: waiting for Outlook Mail approval. It opens for purchase on its own once approved.
- Starts from an event in a connected app
- 1 AI step
- About 15 min to set up
Sound familiar?
The job, before and after this agent.
What it feels like today
- “My inbox is a mix of urgent customer emails, newsletters and phishing, and I read all of it.”
- “Half my morning goes on writing replies that all start the same way.”
- “An urgent email from a client sat unread for hours because I was in meetings.”
What you get with the agent
- Every new email sorted into needs reply, urgent, FYI or junk, with likely phishing flagged
- A two-sentence summary of who wants what, by when
- Reply drafts in your voice saved to Outlook Drafts, with [placeholders] wherever a fact or decision is yours
- Urgent emails pinged to your Slack channel or DM with a link to open them
- Your inbox left exactly as it is: nothing moved, labeled, deleted or sent
Before
You open Outlook to dozens of unread emails, triage them one by one and type every reply from a blank page.
After
Urgent emails already pinged you in Slack. The ones that need a reply have a draft in your Drafts folder; you fill the placeholders, adjust and press send.
How it works
The whole workflow, step by step.
Starts from each new email in your Outlook Inbox (checked on your plan's schedule interval). AI sorts it into needs reply, urgent, FYI or junk, flags likely phishing, and summarises who wants what by when. For emails that need an answer, a reply draft in your voice is saved in your Outlook Drafts folder, with [placeholders] wherever a fact or decision is yours. Urgent emails also ping your Slack channel with a link to open them. It never sends email, and it doesn't move, label or delete anything; drafts are new emails to the sender, not replies inside the original thread.
- TriggerNew email in Outlook
- AI stepSort the email and draft a reply
- LogicWhat kind of email?
- FYI or junk:No reply needed
- Urgent:Ping you in Slack
- Urgent:Save a reply draft in Outlook
- Needs reply:Save a reply draft in Outlook
- OutputNo reply needed
- App callPing you in Slack
- OutputPinged
- App callSave a reply draft in Outlook
- OutputDraft saved
This is the workflow that opens in your workspace when you set the agent up. Every step can be edited.
- Step 1New email in OutlookStarts a run for each email arriving in your Outlook Inbox (checked on your plan's schedule interval; emails already there are skipped).
- Step 2Sort the email and draft a replyAI sorts the email into needs reply, urgent, FYI or junk, summarises it and drafts a reply for the ones that need one.
- Step 3What kind of email?FYI and junk need nothing; urgent emails also ping Slack; urgent and needs-reply emails get a draft in Outlook.
- Step 4No reply neededFYI and junk emails are left as they are; the run history keeps the category and summary.
- Step 5Ping you in SlackPosts the urgent email's sender, subject, summary and a link to open it in Outlook.
- Step 6PingedThe run history keeps the alert.
- Step 7Save a reply draft in OutlookSaves the drafted reply in your Outlook Drafts folder, addressed to the sender, for you to check and send.
- Step 8Draft savedThe run history keeps the email's category, summary and the draft.
Example run
What goes in, and what comes out.
Example with fictional data
Comes in
Email from a fictional client, Maria Chen: “Shipment 4471 has shown ‘at hub’ in Dallas since Friday. Our store opens Thursday. Can you tell me today when it will arrive?”
The agent produces
Sorted urgent, deadline today. Slack ping with the summary and a link. A draft in Drafts acknowledges the Thursday opening and promises an update with [expected delivery date], for you to confirm before sending.
What you need
Everything it takes to run it.
About 15 minutes from purchase to live. A checklist above the canvas takes you through each step.
Plan
Included in Enterprise; on other paid plans it's $99 once. Agents run live on paid plans, from Basic ($39/mo).
Your AI key
Connect any of 14 AI providers on your own key. Your provider bills usage directly, at cost; we add no markup.
Apps
- Outlook MailAwaiting approval
- SlackLive
Checklist
- A paid plan (agents run live on paid plans).
- An AI provider key (Settings → AI Providers).
- Outlook Mail (Microsoft 365 or Outlook.com) and Slack, connected in Settings → Integrations.
Setup, about 15 minutes
- Connect your AI provider. The AI steps run on your own key (OpenAI, Anthropic, Google and more). Add one in Settings → AI Providers.
- Connect Outlook Mail. Connect your Microsoft 365 or Outlook.com mailbox in Settings → Integrations → Outlook Mail (some companies need an IT admin to approve Fluxo Flow first).
- Connect Slack. Connect your Slack workspace (Settings → Integrations → Slack).
- Describe yourself and your inbox. Open “Sort the email and draft a reply” and replace the placeholder.
- Pick your Outlook account. Pick your mailbox on the trigger and in “Save a reply draft in Outlook”.
- Pick the Slack account and channel. Open “Ping you in Slack” and pick your account and channel. Invite the app to private channels first (/invite @Fluxo Flow).
- Test it with Dry Run. Press Dry Run: the agent runs on sample data with no messages sent and nothing written to your apps.
- Switch the trigger on. Open the trigger and click “Activate app trigger”: new Inbox emails are checked on your plan's schedule interval.
Is it a fit?
Who it's for, and what it won't do.
Built for
- Owners and managers who live in Microsoft 365
- Account managers handling a busy shared or client inbox
- Operations leads who need to catch urgent customer emails fast
What it doesn't do
- It never sends email: drafts only, you send from Outlook.
- It doesn't move, label, flag or delete emails.
- The draft is a new email to the sender with “Re:” in the subject, not a reply inside the original thread.
- It doesn't read attachments, and it isn't instant (checked on your plan's schedule interval).
- It works with Outlook only; a Gmail version waits for the Gmail inbox connector.
We list the limits up front so you can decide before you buy.
Price
$99 one-time
Per workspace. It never renews.
- Included at no extra cost on Enterprise.
- Buying and running it live need a paid plan, from Basic ($39/mo).
- Dry Run costs nothing: simulated AI and app calls, nothing sent.
- AI usage is billed by your own provider, at cost. No AI credits to buy from us.
One-time agent purchases aren't covered by the 30-day money-back guarantee. Refund policy
FAQ
Questions about Outlook Inbox Triage.
Will it send email for me?
No. It only saves drafts, and it puts placeholders where a fact or commitment is yours instead of inventing one. You read, edit and send from Outlook. Drafts are new emails to the sender with “Re:” in the subject, not replies inside the thread.
What does it need?
Outlook Mail (Microsoft 365 or Outlook.com), Slack, a paid plan and your own AI key, with about 15 minutes of setup. It checks the inbox on your plan's schedule interval and doesn't read attachments. The agent's page shows whether each app is ready to connect.
Is it worth the price?
It's a one-time purchase that never renews, and it removes the sorting and first-draft writing you do every day. Dry Run is free, so you can see its drafts on a sample email first.
Will it send emails for me?
No. It only saves drafts in your Outlook Drafts folder; you read, edit and send them yourself.
Does it move or label emails?
No. Your inbox stays exactly as it is; the category is in the Slack alert and the run history.
Is this a subscription?
No. Outlook Inbox Triage is a one-time purchase of $99 per workspace and never renews. The Enterprise plan includes it at no extra cost. Running it live needs a paid plan (from Basic ($39/mo)), and your AI provider bills you directly for usage.
Can I test it before it touches real data?
Yes. Once it's set up in your workspace, Dry Run plays every step on sample data with simulated AI and app calls: nothing is sent and nothing in your apps changes. Switch the trigger on only when you're happy.
Outlook Inbox Triage is almost ready.
Can't be bought yet: waiting for Outlook Mail approval. It opens for purchase on its own once approved. Create a free account now and you'll find it on your Agents page.