Support template
AI support reply drafts with approval
AI drafts a reply to every customer question; an agent approves it before it's posted back to your helpdesk.
- Starts from a webhook
- 1 AI step
- Human approval
- For support teams, founders
What it does
The whole workflow, at a glance.
Cut first-response time without letting AI talk to customers unsupervised. Each new question gets an AI-drafted reply grounded in your policies. An agent approves it in Reviews, and the approved reply is posted back to your helpdesk.
- TriggerCustomer question
- AI stepDraft a reply
- Human approvalAgent approves the reply
- Approved:Post reply to helpdesk
- OutputPost reply to helpdesk
This is the workflow that opens in your canvas. Every step can be edited, moved or removed.
Step by step
What happens on each run.
- Step 1Customer questionYour helpdesk sends each new customer message to the webhook.
- Step 2Draft a replyAI drafts a friendly, accurate reply in your tone, and flags anything it isn't sure about.
- Step 3Agent approves the replyA support agent reads the draft and approves or rejects it.
- Step 4Post reply to helpdeskSends the approved reply back to your helpdesk's API.
Apps and AI
What it connects to.
Apps
Swap any of them for another app: connect it in Settings → Integrations, or call its API with an HTTP step and a key from the credential vault.
AI on your own key
Works with any of the 14 providers you can connect. AI steps use your provider's default model until you pick another, and you pay your provider directly, at cost.
- OpenAI
- Anthropic
- Google Gemini
- Mistral
- Groq
- xAI
- DeepSeek
- OpenRouter
- Together AI
- Fireworks AI
- Azure OpenAI
- AWS Bedrock
- Google Vertex AI
- Any OpenAI-compatible endpoint
Setup checklist
Before you switch it on.
The canvas highlights anything still missing, and Dry Run works before any of this is done.
- Send new customer messages from your helpdesk to the workflow's webhook URL.
- Connect an AI provider in Settings → AI Providers.
- Paste your real policies into the AI step's system prompt.
- Replace the URL in “Post reply to helpdesk” with your helpdesk's reply endpoint and add its auth (Output → Security).
FAQ
Questions about this template.
Does anything reach the customer without a human?
No. Replies are only posted after an agent approves them in the Reviews inbox.
Is it free to try?
Yes. Create a free account with no credit card and the template opens in your canvas. Build and Dry Run it free; run it live on any paid plan from $39/mo.
Which AI model does it use?
Whichever provider you connect. The AI step uses the default model of your connected provider (any of 14, on your own key), and you can pick a different model for each step.
Can I test it before it touches real data?
Yes. Dry Run walks through every step with simulated AI and app calls, so you can see the path it takes before you activate the trigger.
Open “AI support reply drafts with approval” in your canvas.
Free account, no credit card. Connect your apps and AI key and dry run it, then switch it on with a paid plan from $39/mo.