Skip to content

Support template

Support ticket triage

AI classifies every ticket by category and urgency, pages on-call in Slack for urgent ones and logs the rest to Notion.

Use this template Preview it in the demoSee pricing
  • Starts from a webhook
  • 1 AI step
  • For support teams, founders

What it does

The whole workflow, at a glance.

Stop reading every ticket twice. AI tags each new ticket with a category and urgency and writes a short summary. Outages and blocked customers go straight to your on-call Slack channel; everything else is logged to a Notion database for the queue.

  1. TriggerNew support ticket
  2. AI stepClassify and summarize
  3. LogicUrgent?
    • Urgent:Page on-call in Slack
    • Normal:Log to Notion
  4. OutputPage on-call in Slack
  5. App callLog to Notion
  6. OutputQueued

This is the workflow that opens in your canvas. Every step can be edited, moved or removed.

Step by step

What happens on each run.

  1. Step 1New support ticketYour helpdesk or contact form sends each new ticket to the webhook.
  2. Step 2Classify and summarizeAI tags the category and urgency and writes a two-line summary.
  3. Step 3Urgent?Urgent tickets page the on-call channel; everything else is logged for the queue.
  4. Step 4Page on-call in SlackPosts the urgent ticket summary to your on-call channel.
  5. Step 5Log to NotionAdds the ticket to your Notion support database with category and summary.
  6. Step 6QueuedThe run history keeps the classified ticket.

Apps and AI

What it connects to.

Apps

Swap any of them for another app: connect it in Settings → Integrations, or call its API with an HTTP step and a key from the credential vault.

AI on your own key

Works with any of the 14 providers you can connect. AI steps use your provider's default model until you pick another, and you pay your provider directly, at cost.

  • OpenAI
  • Anthropic
  • Google Gemini
  • Mistral
  • Groq
  • xAI
  • DeepSeek
  • OpenRouter
  • Together AI
  • Fireworks AI
  • Azure OpenAI
  • AWS Bedrock
  • Google Vertex AI
  • Any OpenAI-compatible endpoint

Setup checklist

Before you switch it on.

The canvas highlights anything still missing, and Dry Run works before any of this is done.

  1. Send new tickets from your helpdesk or contact form to the workflow's webhook URL.
  2. Connect an AI provider in Settings → AI Providers.
  3. Connect Slack and pick the connection and channel in “Page on-call in Slack”.
  4. Create a Notion integration token, save it as a Bearer credential, share your support database with it, and replace YOUR_DATABASE_ID in “Log to Notion” (match the property names to your database).

FAQ

Questions about this template.

Can I add more categories?

Yes. Edit the list in the AI step's system prompt, and add router routes if a category needs its own path.

Is it free to try?

Yes. Create a free account with no credit card and the template opens in your canvas. Build and Dry Run it free; run it live on any paid plan from $39/mo.

Which AI model does it use?

Whichever provider you connect. The AI step uses the default model of your connected provider (any of 14, on your own key), and you can pick a different model for each step.

Can I test it before it touches real data?

Yes. Dry Run walks through every step with simulated AI and app calls, so you can see the path it takes before you activate the trigger.

Open “Support ticket triage” in your canvas.

Free account, no credit card. Connect your apps and AI key and dry run it, then switch it on with a paid plan from $39/mo.

Use this template Preview it in the demo