Skip to content

Logistics template

Shipment exception alerts

Catch shipment exceptions and long delays as they happen: alert ops in Slack and send the customer a clear update.

Use this template Preview it in the demoSee pricing
  • Starts from a webhook
  • 1 AI step
  • For logistics teams, operations teams

What it does

The whole workflow, at a glance.

Customers hate finding out about delays themselves. When your TMS or carrier reports an exception or a delay of 24 hours or more, AI drafts an internal note for ops and a calm, specific update for the customer. Ops is alerted in Slack and the customer gets the update by email.

  1. TriggerShipment status update
  2. LogicException or delay?
    • Exception:Draft updates
    • On time:On time
  3. AI stepDraft updates
  4. OutputAlert operations
  5. OutputEmail the customer
  6. OutputOn time

This is the workflow that opens in your canvas. Every step can be edited, moved or removed.

Step by step

What happens on each run.

  1. Step 1Shipment status updateYour TMS or carrier tracking sends status updates to the webhook.
  2. Step 2Exception or delay?Only exceptions and delays of 24 hours or more continue; on-time updates are logged.
  3. Step 3Draft updatesAI writes a short customer update and an internal note with the likely next action.
  4. Step 4Alert operationsPosts the exception and internal note to your ops channel.
  5. Step 5Email the customerSends the customer the drafted update.
  6. Step 6On timeNormal updates are kept in the run history.

Apps and AI

What it connects to.

Apps

Swap any of them for another app: connect it in Settings → Integrations, or call its API with an HTTP step and a key from the credential vault.

AI on your own key

Works with any of the 14 providers you can connect. AI steps use your provider's default model until you pick another, and you pay your provider directly, at cost.

  • OpenAI
  • Anthropic
  • Google Gemini
  • Mistral
  • Groq
  • xAI
  • DeepSeek
  • OpenRouter
  • Together AI
  • Fireworks AI
  • Azure OpenAI
  • AWS Bedrock
  • Google Vertex AI
  • Any OpenAI-compatible endpoint

Setup checklist

Before you switch it on.

The canvas highlights anything still missing, and Dry Run works before any of this is done.

  1. Send status updates from your TMS or carrier tracking to the workflow's webhook URL, with status, delay_hours and the customer's email.
  2. Adjust the router if your system uses different field names or statuses.
  3. Connect an AI provider in Settings → AI Providers.
  4. Connect Slack and pick the connection and channel in “Alert operations”.

FAQ

Questions about this template.

Can I review customer emails first?

Yes. Add a Human Review step before “Email the customer” in the canvas.

Is it free to try?

Yes. Create a free account with no credit card and the template opens in your canvas. Build and Dry Run it free; run it live on any paid plan from $39/mo.

Which AI model does it use?

Whichever provider you connect. The AI step uses the default model of your connected provider (any of 14, on your own key), and you can pick a different model for each step.

Can I test it before it touches real data?

Yes. Dry Run walks through every step with simulated AI and app calls, so you can see the path it takes before you activate the trigger.

Open “Shipment exception alerts” in your canvas.

Free account, no credit card. Connect your apps and AI key and dry run it, then switch it on with a paid plan from $39/mo.

Use this template Preview it in the demo