Messaging integration
Twilio integration for AI workflows.
Text customers and drivers, send WhatsApp updates, and act on the replies.
In short
Fluxo Flow connects to Twilio with an API key or credentials you provide; workflows can send an SMS, send a WhatsApp message and get message status and more, and start from new incoming SMS. The integration is in beta.
Beta means it works but hasn't been tested against every account setup yet; actions and fields may still change. Found a problem? Tell us.
What you can do
Actions and triggers for Twilio.
Actions
Send an SMS
Sends a text message (SMS, or MMS with a media link) from one of your Twilio numbers or a Messaging Service.
Send a WhatsApp message
Sends a WhatsApp message from your approved WhatsApp sender: free text within 24 hours of the customer's last message, or an approved template (Content SID) any time.
Get message status
Reads a message's delivery status (queued, sent, delivered, undelivered, failed) and error code.
Look up a phone number
Validates and formats a phone number (free), optionally with line type — mobile, landline, VoIP — or caller name (paid Lookup add-ons, billed by Twilio).
Triggers
New incoming SMS (checked on your plan's schedule interval)
Starts a run for each text (or WhatsApp message) received by one of your Twilio numbers. Checked on your plan's schedule interval.
How to connect
Connect Twilio in a minute.
Connects with an API key or credentials, tested before they're saved and encrypted at rest.
- In the Twilio Console, copy your Account SID.
- Recommended: Account → API keys & tokens → create a Standard API key; copy its SID and secret (or use your Auth Token).
- In Fluxo Flow, open Settings → Integrations → Twilio and paste them.
Permissions & limits
What it can access, and how fast it runs.
Permissions requested
Everything: Twilio credentials have full account access — prefer a Standard API key you can revoke on its own
Limits and timing
- Polling triggers are checked on your plan's schedule interval: Basic every 15 minutes, Pro every 5 minutes, Business every 2 minutes, Elite every minute.
- If Twilio says to slow down (HTTP 429 or 503), requests wait as told and retry a limited number of times.
Ready-made agents
AI agents that use Twilio.
Finished workflows that connect to Twilio. Pay once, connect your apps, Dry Run and switch on.
- Freight & Logistics
Check-Call Chaser
Every 2 hours, finds in-transit McLeod loads with no recent check call and texts the driver for an ETA once you approve.Coming soon — waiting for McLeod (LoadMaster / PowerBroker) and Twilio approval$149 one-timeIncluded in EnterpriseDetails - Field Services
Job-Done Review Request
When a Housecall Pro job is invoiced, texts the customer a personal thank-you with your Google review link at a good time.Coming soon — waiting for Housecall Pro and Twilio approval$69 one-timeIncluded in EnterpriseDetails - Customer Support
SMS Inbox Assistant
Reads every text to your Twilio number, finds the customer in HubSpot and drafts a reply for your approval.Coming soon — waiting for Twilio approval$129 one-timeIncluded in EnterpriseDetails - Fitness, Wellness & Salons
Appointment Reminder Texts
Texts each Calendly booking a reminder 24 hours before, with the local time and reschedule link, skipping canceled bookings.Coming soon — waiting for Calendly and Twilio approval$79 one-timeIncluded in EnterpriseDetails - Automotive
Vehicle Ready Pickup Text
Texts opted-in customers that their vehicle is ready — total, pay link, pickup hours — and emails everyone else.Coming soon — waiting for Twilio approval$59 one-timeIncluded in EnterpriseDetails
FAQ
Twilio questions, answered.
Do I need my own Twilio account?
Yes. Messages are sent and billed by your Twilio account, from your numbers.
How fast does the incoming SMS trigger react?
It checks your number on your plan's schedule interval (every minute on the highest plans). Instant delivery through a Twilio webhook is planned; until then you can also point the number's webhook at a Fluxo Flow Webhook trigger.
Can I send WhatsApp messages?
Yes, from a WhatsApp sender approved for your Twilio account. Free text works within 24 hours of the customer's last message; outside that window WhatsApp requires an approved template (Content SID).
What about US texting rules (A2P 10DLC)?
Texting US numbers from a regular 10-digit number requires a registered A2P 10DLC campaign in Twilio. Send through the campaign's Messaging Service SID.
Is the Twilio integration finished?
It's in beta: it works, but it hasn't been tested against every account setup yet. Tell us if something doesn't behave as expected.
Can I use Twilio on the Free plan?
You can connect it, build with it and Dry Run on the Free plan. Running workflows live (triggers, schedules, webhooks) needs a paid plan.
Can I call Twilio endpoints the integration doesn't cover?
Yes, if Twilio has an API: save a key in the encrypted credential vault and call it with an HTTP Request step.
Can I test a workflow without touching my real data?
Yes. Dry Run walks through every step with simulated app calls, so nothing is sent until you run it for real or activate its trigger.
Connect Twilio to your first workflow.
Build and Dry Run on the Free plan, no credit card. Run live on a paid plan, on your own AI key at cost.
Free to explore · No credit card · 30-day money-back guarantee on paid plans